La-Z-Boy Home Furnishings & Décor in Midland, TX Open now

Reviews about La-Z-Boy Home Furnishings & Décor

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  December 17, 2019, by Kaitlyn McGaff
  Absolutely ATROCIOUS service. Went with family to find a sofa. Had an attentive sales rep, even found a piece we liked. Get ready to hand over payment before we're told the catch. Although this is a floor piece, and it's a "red tag" final sale, ready to go out the door, we'd have to wait about 2 weeks before we could take it home because their "policy" is that they have to have a piece to replace any piece taken off the floor, no exceptions. Of course they have hundreds of pieces in store, but none of them could be moved around to fill the spot of that sofa. So, our sales rep directs us to Cody, the store manager. Cody couldn't be bothered to give me or my family his attention because he'd "been on the phone for over two hours with a credit card company because the machine is broken," whatever that means. He was apparently on hold, because he never responded to anyone on the other line while we talked, but the call still seemed to take more priority over customers who are standing face to face with him. He barely acknowledged me before my dad came over. He was not willing to be flexible or work with us, but he was more than willing to take our money while he held the sofa until a floor replacement was ordered. All the while, we're expected to pay upfront for something to sit out and be used before we can get them to deliver it. There is no way a sane person would gladly hand over money for something that's already used and let it sit at the store to be more used for two more weeks before taking it home. In summation, this policy means that absolutely no piece of furniture in this store can be taken home same-day, possibly even same-week, since there is no warehouse nearby. If a piece is available as a floor model, and each floor model needs a floor replacement before it can be delivered, a customer must wait for the replacement before the piece they purchased can be delivered. Also, if a piece is not available or wanted as a floor model, then it must be ordered, which means more wait time. Cannot say enough about how utterly ridiculous this policy is. Called corporate customer service and was told multiple people have complained about the same issue. Then was told that the store is an independent franchise, and was transferred to a different number, but was, of course, sent to voicemail. Left a message for "Valerie" and called 4 more times to try to speak with someone else. Never got through and have not received a callback. Not only did the sales rep lose her commission, by the store lost a good sale (over $2000), as well as any future sales. There is no need or desire to do business with such a ridiculous store or with such rude management. I will never go back and I will be sure to let everyone I come across know. My family and I walked right out the door and took our business to Bob Mills. We were more than happy with our purchase and with our wonderful sales rep.